FAQ

Frequently Asked Questions

About machine501

Where are you located?

I have my workshop in Southern California.  I get to take my kids surfing or boogie boarding after work most weeks.

How did you get started?

Check out the about page.

How Long Will My Order Take?

Most items that I've pre-made and in stock will be processed within 1-2 business days.  Custom orders will vary, but usually takes around 1 week for production, depending on workload.

Shipping

What shipping methods do you use?

All orders are shipped via USPS First Class, which usually means 5-10 business days.  I do not offer expedited shipping at this time.

What does shipping cost? 

Add the item to the cart and select destination to get a shipping price.

Can I track my order?

Yes! Once I ship an order you will receive a USPS tracking link in an email.  It may take up to a day for the post office to update the tracking information.  

Returns & Exchanges

What is your return policy?

 

 

Products 

How should I keep my leather items clean? 

See the product page for instructions.

Help! My leather mousepad is warping! What can I do?

Vegetable tanned leather may also warp a little over time if they have been subjected to moisture such as prolonged exposure to water or prolonged exposure to a damp climate.  The leather will warp, and you may partially undo the warping by bending the leather in the opposite direction that it is curling.  

My leather mouse pad is drying up, what should I do?

You can apply a bit of mink oil with a a dry cloth.  Read the oil's instructions for correct usage.

Do you make your own stuff?

Yes! I design stuff, cut it, sew it, glue it, stitch it, punch it, etc. etc.

 

Have any other questions?  Contact me.